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Continued Education Classes

Continued Education, ServiceMaster chicago

Fill out our online request form to sign up for classes or receive more information.

ServiceMaster Restoration by DSI holds a wide variety of CE classes with the goal of helping the insurance industry and our customers gain a better range of knowledge. This will in turn help them serve their customers better and more efficiently as well as obtaining CE credits in the process. All of these classes meet the state of Illinois requirements for continuing education. The classes are informative and interactive, our classes are worth 3 hours of credit, and the classes are free. For any other questions or for more information call us at 800 954-9444.

We would like to offer you an opportunity to lower your loss ratio and improve the service you provide to your insureds. We have created a training program designed to educate you and your staff about how to reduce the size of many of your property losses. The concept is called loss mitigation.

In this class, you will learn just how much damage water can cause and what steps can be taken to reduce or minimize the damage. Your insureds are not trained to think about things like water migration. They do not understand how gravity and capillary action cause water to spread rapidly into non-affected areas. When left untreated, even for a short time, the loss worsens, the costs go up and you stand a chance of the insured experiencing more problems than necessary.


This applies, not only to water damage, but also to most property losses. If a Mitigation Specialist is called within 24 hours, many dollars can be saved. Mitigation Specialists are trained to stabilize the damage and keep it from becoming worse. The result is less damage, lower cost, improved loss ratios and satisfied policyholders.

Water Mitigation

This course will demonstrate how water can damage carpet, wood floors and other building materials, how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course will also illustrate water removal and explain the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control will also be covered.


This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on “gut feel,” the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.

Subrogation Reporting on Mitigation Claims

This course is to help agents and adjusters control claims costs through subrogation investigation and reporting and to teach them the value of mitigation first responders in achieving this objective.

Insurance Fraud

This course focuses on the history, laws and statistics relating to the fraudulent insurance crimes that take place every day in America.

Mitigating Personal Property Packout Claims

This course will demonstrate how technology is enabling the restoration professional to manage and track packout inventory, movement and restoration better than ever before, while giving the homeowner or business manager a sense of security about the process. The course will cover the new tools and technology of evaluating, restoring and tracking inventory from start to finish.