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ServiceMaster Cleaning and Restoration company, Chicago

About ServiceMaster

Count on ServiceMaster. Cleaning and disaster restoration has been our business for over half a century. We help you get clean and stay that way, at work and at home.

ServiceMaster CleanŽ is proud to be a Six Sigma company, demonstrating our commitment to excellence. Each independent ServiceMaster Clean business pledges to uphold the high standards of the organization, promising to do the job right or do it over. Whether you contract with us for office janitorial services or call us to address fire damage at your home, ServiceMaster cleaning service is prompt and the work is done to your satisfaction.

More than 50 years of growth and service

ServiceMaster, the parent company of ServiceMaster Clean, has come a long way since its start as a moth-proofing company in Chicago Illinois, founded in 1929 by Marion E. Wade, a former minor league baseball player.

When it was incorporated in Illinois in 1947, ServiceMaster employed only half a dozen employees and earned yearly revenue of $125,000. Today, that fledgling corporation is the leader of the service industry, employing more than 50,000 people, managing over 190,000 others, earning over $7.8 billion annually, and licensing over 5,400 independently owned and operated service providers.

What hasn’t changed over the years is the company’s credo. Wade had a strong personal faith and a desire to honor God in all he did. Translating this into the marketplace, he viewed each individual employee and customer as being made in God’s image—worthy of dignity and respect. His successors, Ken Hansen and Ken Wessner, also shared his viewpoint. These three leaders shaped what became our company objectives:

  • Honor God in All We Do
  • Excel with Customers
  • Help People Develop
  • Grow Profitably

Commitment to quality
Realizing that helping every employee develop to his or her full potential would result in a greater quality of work, training at all levels became a cornerstone of the ServiceMaster approach. Operating under this basic philosophy, ServiceMaster expanded to carpet cleaning in 1952, establishing one of America’s first franchise businesses.

In 1962, the Company took its expertise to the healthcare arena and pioneered what is now known as outsourcing. In 1980, we began serving the education market and expanded our work offerings to business and industry.

The ultimate service business
In the 1980s, Chairman and former Chief Executive Officer C. William Pollard lead further expansion of our consumer business. Under his leadership, and the leadership of former Chief Executive Officer Carlos Cantu, ServiceMaster built on the original franchise business to form a network of quality service companies.

In the spring of 2001, Jonathan Ward was named President and Chief Executive Officer. The Board of Directors and Ward concluded that ServiceMaster should focus on its residential business and on the commercial business served by its branch and franchise model. This marked a significant transformation of the company, which included the sale of the Management Services business to ARAMARK. In April 2002, the Board elected Ward as Chairman and Chief Executive Officer and Ernest J. Mrozek as President and Chief Operating Officer of the Company. Ward resigned in May 2006 and ServiceMaster announced in June 2006 that board member J. Patrick Spainhour would serve as Chairman and CEO. Mrozek was named Vice Chairman in November 2006.

Another transformation occurred in July 2007 when Clayton, Dubilier and Rice, Inc. (CD&R) acquired ServiceMaster. George W. Tamke, a CD&R Operating Partner currently serves as Chairman of the ServiceMaster Global Holdings Board of Directors. Spainhour continues to serve as Chief Executive Officer of ServiceMaster and is the Chief Executive Officer of ServiceMaster Global Holdings. Today some of the service companies in the ServiceMaster portfolio include these familiar names.

  • ServiceMaster Clean™
  • Merry Maids™
  • Terminix™
  • Tru Green™
  • American Home Shield™